Revation Systems, a leader in cloud-based, compliant messaging and communications, today announced the company has been included in the list of 2021 ‘Hot Vendors in Artificial Intelligence (AI) for the Intelligent Contact Center’ by Aragon Research.
“As digital communications accelerate, the automation of both internal communications among associates and external communications with customers is critical and our platform is ideal for both simple and complex use cases.”
Revation’s flagship solution, LinkLive, is unified communications software hosted in the cloud that offers a broad range of capabilities. LinkLive offers advanced, sophisticated contact center capabilities like rich digital messaging, skills-based routing, session recording, lightweight workforce management, agent scheduling and quality monitoring tools. LinkLive’s artificial intelligence capability provides a human-connected bot designed to enhance customer experience by seamlessly passing communication from self-serve channels to a human-to-human connection.
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“We believe that this recognition validates our innovative use of AI to make communication transitions between chatbots and live agents seamless in a contact center environment,” said Perry Price, CEO of Revation Systems. “As digital communications accelerate, the automation of both internal communications among associates and external communications with customers is critical and our platform is ideal for both simple and complex use cases.”
Part I of Aragon Research’s Hot Vendors for 2021 recognizes noteworthy, visionary, and innovative vendors in three markets: artificial intelligence for the intelligent contact center, conversational AI, and sales enablement. Contact centers need AI tools like virtual agents and voice and data analytics to become intelligent and remain competitive. Aragon identified 4 vendors in AI for ICC that are making a difference in the market.