New Certification Reinforces Commitment to Transparent, Ethical, and Accountable AI Innovation
Outreach, the leading AI revenue workflow platform, announced it has achieved ISO/IEC 42001:2023 certification, becoming the first company in its category to earn this distinction. This groundbreaking standard, developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), is the world’s first management system standard for artificial intelligence.
ISO/IEC 42001 provides a global framework for organizations to manage AI responsibly, ensuring transparency, fairness, accountability, and continuous improvement across the AI lifecycle. For enterprise customers, the certification offers clear validation that Outreach is proactively managing AI risk and aligning its technology with emerging regulatory and ethical expectations.
“We’re again reinforcing our commitment to building secure, transparent, and ethical AI systems that our customers and partners depend on.” – Abhijit Mitra, Outreach CEO
“AI is transforming how modern revenue teams operate, but innovation means nothing without accountability,” said Abhijit Mitra, CEO of Outreach. “We’re proud to lead the industry in setting a higher bar for responsible AI. With ISO 42001, we’re again reinforcing our commitment to building secure, transparent, and ethical AI systems that our customers and partners depend on.”
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As one of the first companies globally to pursue ISO/IEC 42001 certification, Outreach accelerated its audit timeline to coincide with the release of its newest generative and agentic AI features. This cross-functional effort, spanning Outreach’s Governance, Risk & Compliance (GRC), Engineering, Product, and Privacy teams, ensures rigorous controls are embedded across the entire AI development lifecycle.
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ISO/IEC 42001 now joins a continuously growing list of Outreach’s enterprise-grade certifications, including:
- SOC 2 Type II – Security, availability, and confidentiality
- HIPAA – Healthcare data protection
- ISO/IEC 27001 – Information security
- ISO/IEC 27701 – Privacy information management
“Responsible AI is more than a buzzword – it’s our obligation,” said Angel Scott, Director of GRC at Outreach. “This certification helps us deliver on that promise by demonstrating our end-to-end commitment to AI governance, risk mitigation, and ethical innovation.”