Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched the Unbabel Portal, an interface on top of the Unbabel Platform, which offers customers the most dynamic visualization and increased control over language operations. The Unbabel Portal further optimizes the customer service agent’s efficiency and the customer experience over time. Organizations are now able to view and analyze their language operations in a data-driven, self-service dashboard.
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New Unbabel Portal Unveiled to Manage Customer Service Language Operations
Customer service managers at large global enterprise organizations are grappling with a staggering number of support requests and the inability to quickly and easily navigate multilingual support operations. With the new Unbabel Portal, customer service leaders can monitor usage and quality, or download invoices to easily manage their language operations. Unbabel gives customers the needed visibility into their supported languages across different digital channels, and also how quickly agents are resolving issues to drive customer satisfaction.
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“Customers need a quick and easy self-service solution to configure, monitor and optimize multilingual support operations. With the launch of the Portal, we are enabling teams to better understand how increasing access and visibility to language operations positively impacts the customer experience,” said Vasco Pedro, CEO and co-founder at Unbabel. “The right visibility into language operations will change the way global organizations view multilingual customer service technologies – providing more strategic insight and guidance around global distribution.”