MindTickle, the leader in Sales Readiness technology, announced new AI-enhancements to their Missions virtual role-play to help customer-facing reps develop and practice effective hard and soft skills necessary to be effective no matter where they are. Today’s environment requires customer-facing employees to be ready to deliver the right message consistently across online channels to successfully engage prospects and customers, even if they’re remote. Missions virtual role play enhanced by AI provides a system for contextual feedback and accelerates improvement cycles against the desired baseline. The solution automatically highlights areas for improvement and enables sales enablement admins and managers to provide high-value coaching and feedback from improvement in real-time.
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“At e-Builder, we take pride in delivering a consistently exceptional level of customer experience and MindTickle has been extremely effective at ensuring our sales teams are capable of that goal,” said Jon Antevy, co-founder at e-Builder, Inc. “We can ensure our sellers are engaging with our training, have demonstrated comprehension, proficiency and capability in being on message, and can be effective in the real world. The AI-powered capabilities of auto-reviews, including analysis of keywords, filler words, and cadence helps reps improve their practice sessions before they submit role plays. And for reviewers, the insights allow them to quickly identify and develop the necessary knowledge and skills for our reps to be successful. The new Model Pitch offering takes the value even further by allowing us to show what the ideal message and delivery looks like and creates a framework to systematically develop those attributes.”
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“Missions” virtual role-play allows sellers to develop their skills through practice voice-over slideshow, video role-play, email and task execution, and voice-over screen share in one unified experience tied to training, knowledge reinforcement and coaching. MindTickle’s lead in the market has been demonstrated by advances in AI and machine learning capabilities, enhancing the user experience, as well as enabling user management at enterprise scale. This includes automated transcription, keyword and sentiment analysis, filler words, as well as length and speech pace. MindTickle’s new Model Pitch capability builds on these capabilities allowing admins to now add a ‘Model Pitch’ to Missions to provide a best practice example for users. The Model Pitch can be created by leadership, product marketing, or brand marketing teams to ensure consistent messaging and maximize brand value. The AI-enhanced assistance automatically transcribes and extracts keywords from the Model Pitch, reducing Admin’s manual effort and streamlining the Mission creation process.
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