New CPTO, CFO, Chief Architect, and CGO appointments drive innovation and strengthen LinkLive’s leadership for scalable growth.
LinkLive, a leading AI-enabled contact center platform trusted by more than 1,000 organizations across regulated industries, announced strategic leadership updates following a record-breaking year of growth and innovation. The company welcomes Andy Bird as Chief Product and Technology Officer (CPTO), Lee Constantino as Chief Financial Officer (CFO), and appoints Mark Pietras as Chief Architect and Pat Reetz as Chief Growth Officer (CGO) – further reinforcing LinkLive’s mission to transform conversations with trust and drive successful customer interactions.
We’ve welcomed two incredible leaders: Andy Bird as CPTO and Lee Constantino as CFO. We’ve also appointed Mark Pietras as Chief Architect and Pat Reetz as CGO. Their leadership will help us scale innovation and drive impact for our clients.
These executive updates come on the heels of a banner year for LinkLive, marked by record-breaking growth and continued momentum in product innovation. With the debut of AI-enabled solutions like Agent CoPilot, Chatbot IVA, AI That Matters, and Enterprise Knowledge Base, LinkLive is helping organizations deliver more intelligent, secure, and impactful customer engagements across voice and digital channels.
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“As we scale, it’s critical to have visionary leaders driving our innovation and growth,” said John Lynch, CEO of LinkLive. “Andy brings unparalleled expertise in modernizing mission-critical communication platforms, and we’re excited for him to lead our product and technology strategy. Mark Pietras, our Co-Founder, has been the cornerstone of LinkLive’s technical evolution. As Chief Architect, he will continue to shape the future of our platform, collaborating with Andy to ensure it remains cutting-edge, scalable, and transformative for our customers. Together, their leadership sets the stage for the next era of innovation at LinkLive. Lee brings exceptional financial and operational leadership that will help us continue scaling with discipline. And with Pat expanding his focus as CGO, we’re sharpening our go-to-market strategy to fuel the next stage of expansion.”
Andy Bird joins LinkLive with more than two decades of product leadership experience in the CCaaS and enterprise software space. Known for delivering high-impact platforms, mentoring high-performing teams, and integrating generative AI technologies into enterprise applications, Andy will oversee all product and technical strategy at LinkLive.
As CFO, Lee Constantino brings extensive experience in leading high-growth SaaS companies, with a track record of financial strategy, operational rigor, and scaling infrastructure to support sustainable expansion.
Pat Reetz, who has been a key contributor to LinkLive’s growth journey, will now serve as CGO, focused on leading marketing and partnerships. In this expanded role, Pat will work closely with the executive team to accelerate revenue growth and amplify LinkLive’s presence in the market.
Mark Pietras will continue to be the driving force behind the company’s technical evolution. With deep expertise in scalable and highly secure architecture, Mark will now serve as Chief Architect, focusing on advancing LinkLive’s technology to meet the growing demands of regulated industries. His leadership continues to shape the platform’s innovation and stability, ensuring it remains a trusted solution for intelligent customer engagement.
These appointments underscore LinkLive’s commitment to delivering trustworthy, AI-enabled solutions that make every conversation matter. With innovations like Agent CoPilot — real-time AI assistance for agents, Chatbot IVA — intelligent self-service across channels, AI That Matters — a principled approach to responsible AI, and Enterprise Knowledge Base — a centralized repository that enhances agent productivity and self-service capabilities, LinkLive is redefining customer engagement in regulated industries.