The pandemic has increased the need for credit unions to provide a superior customer experience
Finn AI, the leading AI-powered chatbot platform for banks and credit unions, today announces that it has joined The National Association of Credit Union Services Organizations (NACUSO), the only trade association focused on growing and protecting the CUSO movement.
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“Consumers increasingly want to interact with their credit unions using text, chat and AI,” said Jake Tyler, CEO of Finn AI. “Credit Union Service Organizations need to update their offerings to meet the growing demand from the industry and their customers.”
For credit unions using CUSOs to deliver technology services, their CUSO is in an ideal position to add conversational AI chat as an enhancement to the member digital experience. Small credit unions in particular will benefit from their CUSO bringing a fast and cost effective path to AI based service.
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Finn AI recently worked with the United Federal Credit Union on a full-featured conversational AI chatbot to deliver fast, 24/7 service for routine member questions and requests. Operated in the cloud as a managed service, the Finn AI chatbot gives credit unions the fastest path to a conversational AI developed exclusively for their needs. The chatbot will benefit from continuous and collective AI learning across all of Finn AI’s financial institution clients.