Bossa Nova Data Solutions released its Caperio AI Performance Platform in North America, a first-of-its-kind enterprise cloud software with a mission of its own: Increasing agent revenues and business results using artificial intelligence across 100% of customer, prospect, and partner interactions.
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In production today inside the largest banks and financial companies in other regions, Caperio is rewriting agent performance in hard dollar revenue increases, averaging a 221% increase in Promise to Pay amounts for a selected case study. Caperio is designed to optimize agent performance across diverse remote/on-site agents and teams, with a seamless cloud experience for identifying opportunities and issues while eliminating compliance and privacy concerns.
“Exponential gains in revenue come from knowing both the voice of the customer AND the voice of the agent, uncovering each moment of opportunity inside every interaction. Caperio uses artificial intelligence to up level agent performance, unlock revenues and make both remote and on-site agents’ top performers,” said Roy Ludwig, Founder and CEO of Bossa Nova. “With Caperio, we are proving AI is able to optimize each touch to create new revenues and unmatched experiences companies without AI cannot achieve.”
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To drive expansion for Caperio in North America, Bossa Nova has added Shawn Blevins as Chief Revenue Officer, a veteran of AI startups and Enterprise software firms, including Booz Allen, SAP, Microsoft, Opera and Oracle. “Shawn is a seasoned senior executive with immeasurable experience and remarkable results as a sales and marketing executive with top technology vendors, startups, and online brands. His outstanding track record in working with the world’s largest brands as well as private equity portfolio companies will be crucial as we grow and scale our organization introducing Caperio to North America,” said Alexandra Bidoli, Founder and Chief Customer Officer.
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