Native Microsoft Teams Direct Routing Recognized for Industry Innovation
CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, announced today that TMC, a global, integrated media company, has named CallTower’s Native Microsoft Teams Direct Routing solution as a recipient of a 2022 INTERNET TELEPHONY Product of the Year Award.
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CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 client services team – ensuring a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower enables customers to bring their current voice services into the Microsoft Cloud through Microsoft Teams Direct Routing. CallTower delivers key Microsoft Teams UCaaS, CCaaS and digital workplace features and functionality which are unavailable through other providers. In September 2021, CallTower was selected as a solution provider for Operator Connect for Microsoft Teams in order to deliver PSTN voice access to Teams users for an enhanced customer experience. Operator Connect improves integration between networks streamlining provisioning and management of users and enhanced support models that augment the quality of service.
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“We are thrilled to receive this coveted award from TMC for our robust Native Microsoft Teams Direct Routing solution,” added CallTower Chief Revenue Officer William Rubio. “Our Native Microsoft Teams solutions empower customers with additional UCaaS and CCaaS features and integrations to boost productivity and efficiency while saving money in the process on Direct Routing and Operator Connect.”
“I am honored to recognize CallTower with a 2022 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, CallTower’s Native Microsoft Teams Direct Routing has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from CallTower.