ActiveCampaign, the leader in customer experience automation (CXA), has had customers leverage over 1.5 million total recipes to date and crossed the 500 automation recipe milestone in the Recipe Marketplace alongside the launch of Predictive Recipes, the industry’s first intelligence-driven automation recommendations to help companies scale as they find the perfect balance between personal interactions and automation.
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With Predictive Recipes, customers receive recipe recommendations based on intelligence from ActiveCampaign’s 120,000 customers, a dataset larger than any other marketing automation provider. Once suggested, customers can simply add and customize the automation with the click of a few buttons. Using recipes, businesses of all sizes can execute complex automations across their entire tech stack that improve and scale their engagement strategy without requiring technical expertise.
This feature release coincides with the ActiveCampaign Marketplace reaching 500 automation recipes. Recipes are contributed by customer experience experts, including partners and customers, ensuring the recipes reflect the needs of growing businesses.
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Recipes, found in the ActiveCampaign platform and in an open online marketplace, have been used by customers at great volume, including:
- Over 1.5 million total recipes to date have been leveraged by customers
- 500 recipes are now available in the ActiveCampaign Marketplace
- Maintained over 200% year-over-year growth since the original launch in May 2020
- 20% increase in recipe utilization since the beta launch of Predictive Recipes in November, expected to further accelerate with this announcement
ActiveCampaign customers are seeing the benefits of automation, including recipes, as recently highlighted by their Black Friday, Cyber Monday and Small Business Saturday success. Although many retailers increase email communications with their customers on these high-volume days, ActiveCampaign customers leveraged automations for weeks leading up to and beyond these sales days, across multiple channels including SMS, chat, email and Facebook Messenger, allowing their customers to see Black Friday-like results for weeks instead of 48 hours.
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