8×8, a leading integrated cloud communications platform, launched the 8×8 Open Communications Platform, the industry’s most complete portfolio of work-from-anywhere enterprise communications. 8×8 uniquely brings together the essential elements required in an enterprise communications platform, combining voice, team chat, meetings, and contact centers solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics. As part of the platform launch, 8×8 announced the availability of Communications Platform as a Service (CPaaS) programmable applications and APIs, including SMS and 8×8 Video, for organizations to extend and customize 8×8 and third-party applications and workflows, and 8×8 Voice for Microsoft Teams, the enterprise-class global cloud telephony solution that is the first to fully integrate with Microsoft Teams without changing the experience for end users.
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.@8×8 Launches Open Communications Platform to Deliver and Scale Work-from-Anywhere Enterprise Communications for Organizations Worldwide #CPaaS
“Through 2022, one-half of organizations will determine that their technology for enterprise communications is ineffective for meeting business continuity needs and falls short in the open communications requirements for secured and seamless interactions across devices and people,” said Mark Smith, CEO and Chief Research Officer at Ventana Research. “Modernizing the communication platform within organizations will improve the overall employee and customer experiences by reducing friction and enabling richer, more reliable communication experiences across all business functions.”
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8×8 Open Communications PlatformTM
The 8×8 Open Communications Platform accelerates digital transformation initiatives and strengthens business responsiveness and resilience by providing secure, scalable and extensible capabilities that are required for organizations to create unique employee and customer experiences at scale.
“Work-from-anywhere has recently become a top-of-mind, board-level initiative, and a critical element for every organizations’ business resilience strategy. Forward-thinking CIOs must reimagine how their businesses move ahead — without effective communications, organizations crumble,” said Bryan Martin, Chairman and Chief Technology Officer at 8×8, Inc. “The 8×8 Open Communications Platform provides CIOs with the ability to tailor a communications strategy that adapts to rapidly evolving business challenges, and meets the unique needs of employees, partners and customers.”
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