The COVID-19 pandemic has slowed many businesses, but for those that are essential, it has become even more critical to optimize operations while accommodating virtual work. VNDLY, a leading vendor management system (VMS) technology provider and Monument Consulting, a global managed services provider (MSP) are partnering to ensure their clients are well-equipped to manage their non-employee workforces in these unpredictable, rapidly changing times.
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“As worker needs change with the dramatic swings during this health crisis, we find that many industries are facing split-second hiring, furlough, or disengagement decisions,” said David Weiss, executive vice president of sales at VNDLY. “Some essential businesses find themselves in need of more workers to ensure their services remain uninterrupted. And as so many businesses migrate to remote workforces, that means adding specialized resources to support technology and customer service capabilities.”
During implementation of a first-generation workforce management program at one of the nation’s largest banking institutions that serves customers at more than 800 branches across the Midwest, the bank had to dramatically reduce in-person operations due to COVID-19. That meant after the implementation’s discovery phase, VNDLY and Monument had to complete a 100% virtual implementation of the program to support the bank’s IT, administrative, clerical, and other staff augmentation needs.
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“This worked because VNDLY welcomed us into their implementation process and accommodated client requests, which hasn’t always been our experience with legacy VMS providers. Their integration capabilities, technical excellence, and clear communication made this process run smoothly, even with the unexpected changes along the way,” said Matt Aprahamian, founder of Monument Consulting. “We worked closely with the bank’s chief security officer and legal team to address their strict banking compliance issues, resulting in a program that is effectively and compliantly managing their thousands of requisitions.”
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