Recognized for Best Use of Performance Support and Best Learning Team
Conduent Incorporated announced that it has won two Brandon Hall Group gold awards for excellence in learning in the categories of Best Use of Performance Support and Best Learning Team.
In the category of Best Use of Performance Support, Conduent received the gold award in partnership with a global life sciences client for work to redesign training for an essential clinical trial documentation system. Working together, Conduent introduced a workflow learning approach that uses performance support to provide the right information at the right time, reducing the “forgetting curve” created when too much information is provided too early.
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The solution accelerated time to proficiency, reduced reliance on subject matter experts, increased adoption and employee satisfaction, while ensuring the training could meet future needs and changes. For example, as end users are running or filtering essential clinical trial data to create reports, they can leverage performance support using Quick Steps or detailed steps at the task level to address immediate questions about what they need to do while they are working. If additional support or references are desired, policies and procedures or training assets such as microlearning videos or web-based training can also be accessed through the Electronic Performance Support System (EPSS).
Conduent also won Brandon Hall Group’s gold award for Best Learning Team for pivoting its associates’ capabilities to meet the significantly increased demand from clients for virtual “live” training sessions. As a result of COVID-19, the Conduent Production Team quickly evolved its operating model to manage almost five times as many virtual sessions during the second quarter of 2020 compared to the first quarter, while building for scale to support rising demand. In a typical year, Conduent delivered about 1,400 hours of webcast training sessions. In 2020, Conduent was able to deliver more than 4,700 virtual sessions or approximately 14,000 hours of learning, nearly 900% more than previous years.
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“The 2021 Brandon Hall Group Excellence Awards provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic,” said Brandon Hall Group CEO Mike Cooke. “Winning organizations, like Conduent, demonstrated a people centric approach while driving superior business results under challenging and unprecedented conditions. Demonstrating Human Capital Management’s impact on the business is what sets our awards apart.”
“The learning needs of our clients are diverse. With Conduent’s decades of experience, whatever the need, Conduent Learning develops and adapts solutions that overcome knowledge and performance gaps and drive business results,” said Michelle Hernandez, Vice President, General Manager, Human Capital Management Solutions at Conduent. “These awards from the Brandon Hall Group highlight the breadth and depth of our efficiency, expertise and resources.