Vyopta, the leading provider of UC monitoring and analytics, introduced several new features in its Collaboration Performance Management (CPM) platform to increase support for enterprise remote work. The new enhancements help IT teams more seamlessly manage their on-premises enterprise collaboration and communication environments.
Vyopta customers using premises-based meeting platforms have experienced an average of 400% growth in meeting participants usage since the beginning of the pandemic. Many essential businesses and leading organizations especially within healthcare, finance and government have focused on rapidly expanding their on-premises environments (rather than relying on UCaaS) to give them increased control over security, call quality and user experience for critical meetings and services.
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IT teams are struggling to quickly scale to support this massive surge without compromising business productivity or growing their teams. They often lack visibility into quality metrics for remote users who join from their homes using software clients, phones and endpoints that are registered to premises based systems, making it difficult to diagnose whether issues lie with the telecom provider, the home network, or enterprise infrastructure. Increased traffic and concurrent usage also burdens the edge of the enterprise-hosted UC networks, which if not managed adequately can lead to capacity failures and users being unable to place calls.
“IT teams find that the edge of their enterprise UC networks are overwhelmed and strained due to the exponential growth in remote users, potentially leading to performance and capacity issues as well as loss in business productivity,” said Jonathan Sass, Vyopta’s Head of Product. “Vyopta is the only company that can provide complete visibility on status, availability, and quality passing through edge nodes such as expressways and session border controllers (SBCs), ultimately helping IT teams to improve UC experience and employee adoption.”