The Gartner Peer Insights Customers’ Choice Distinction Is Based on Feedback and Ratings From End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service
SysAid, a leading provider of IT service management solutions, is excited to share that they were named a Customers’ Choice in the March 2022 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools.
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Gartner defines IT Service Management Tools as tools helping infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. These are most heavily used by IT service desks and IT service delivery functions to support the tasks and workflows for processes including incident, request, problem, change, service level, knowledge and configuration management.
SysAid was previously recognized in 2021 by Gartner as a Niche Player in the Magic Quadrant™ for IT Service Management Tools.
“Being named a 2022 Customers’ Choice for IT Service Management Tools represents the commitment we have to our customers to provide a world class product with an outstanding customer experience to support it,” said Sarah Lahav, CEO of SysAid. “We continue to innovate while we execute on our product roadmap to meet the needs of our customers and are grateful for the feedback they share with us on Gartner Peer Insights.”
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