Also recognised as a High Performer in G2’s Summer 2021 Grids report
Squaretalk, a global interactive business communications platform, has been ranked by G2 as a top 10 performing technology in G2’s Telecom Services for Call Centers Relationship Index. The company scored above 90% in each of the three categories measured: likelihood to recommend; ease of doing business; and quality of support.
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In its Summer 2021 Grids report, G2 also recognised Squaretalk as a High Performer in two categories, Contact Center Operations Software and Telecom Services for Call Centers. Technology products in the High Performer quadrant of G2’s Grid Reports are rated highly by G2 users and have substantial satisfaction and market presence scores.
G2 is the world’s largest review platform for business software and services, with more than one million user reviews published to date. Visitors use the site to research and compare technology solutions based on peer reviews and synthesized social data.
Rankings on G2 reports are based on data provided by actual, verified users of the software or service. This sets it apart from other review sites that primarily use self-reported information from vendors to compare and rate products.
Commenting on G2’s recognition of his company, Elie Rubin, CEO of Squaretalk, said: “We are delighted that the hard work of our multi-regional teams has been recognised by G2 in this report. Our aim is to be an intelligent glue in the business communications ecosystem, and the appreciation and high esteem of our partners and clients is integral to achieving our goal.”
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Squaretalk recently announced a major integration with Zoho One, a unified suite of 40+ tightly integrated enterprise-level online applications from Zoho to help businesses grow. The integration was built using Zoho PhoneBridge, a platform that enables the integration of cloud PBX and Contact Centre Solution providers with Zoho to add telephony capabilities to any Zoho application. The Squaretalk integration for Zoho One is readily available on Zoho Marketplace.
Earlier this year, Squaretalk also launched a multi-channel messaging service called Express, enabling businesses and contact centres to connect with customers wherever they are, through any device, on their preferred platform. Starting with SMS, the platform will soon include WhatsApp, Messenger, Viber, Telegram, and WeChat.