Salesforce, the global leader in CRM, announced that for the third consecutive year, Salesforce has been positioned by Gartner, Inc. as a Leader in its 2018 Magic Quadrant for Digital Commerce. Salesforce Commerce Cloud is the world’s #1 enterprise cloud commerce platform, empowering companies to create seamless commerce experiences for both consumer shoppers and business buyers.
Brands Rely on Salesforce Commerce Cloud to Achieve Complete Customer Success
Brands grow on Salesforce Commerce Cloud because they have access to a complete customer success platform built for the entire customer journey, and can launch quickly and innovate easily in order to realize faster time to value. Einstein AI makes automation accessible to any business for intelligent data-driven decisions and personalized shopping experiences.
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According to Gartner, Leaders “demonstrate the ability to: provide depth and breadth of commerce functionality; deliver commerce capabilities across multiple industries and business models; deliver commerce platforms that can scale up to support large transaction volumes and high levels of digital commerce GMV revenue; provide sales and support services both directly and through an ecosystem of application, services and integration partners; and deliver additional application functionality that integrates with their core commerce platform.
Leaders also have financial, technical and organizational viability, and they appear consistently on client evaluations of digital commerce vendors. They often set the competitive benchmark against which other vendors compare themselves.”
“Salesforce has been positioned as a Leader in the Gartner Magic Quadrant for Digital Commerce for three years in a row, which we believe confirms our industry leadership,” said Gordon Evans, VP, Salesforce Commerce and Community Clouds.
Gordon added, “Commerce Cloud continues to revolutionize the commerce industry—enabling our customers to grow their business successfully and quickly realize more revenue. At the same time, we are delivering a connected and personalized brand experience with embedded AI to customers in the digital era.”
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