Persistent Wins Four Categories in the 2021 ISG Star of Excellence™ Awards, Recognizing Exceptional Client Service

Sole winner for Analytics, Salesforce, Intelligent Automation, and Manufacturing

Information Services Group (ISG), a leading global technology research and advisory firm, has announced that Persistent Systems and has won four categories in the annual ISG Star of Excellence™ Awards: Analytics, Salesforce, Intelligent Automation, and Manufacturing. Award winners were selected based on direct feedback from more than 280 enterprise clients.

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This acknowledgement builds off Persistent’s win of the overall 2020 ISG Star of Excellence™ globally and subcategories of BFSI globally, Healthcare and Life Sciences globally, North America and APAC regions. In addition, for seven consecutive quarters, Persistent has been recognized as a Top 15 Sourcing Standout for Managed Services in the ISG Global Index™ “Booming 15” category.

In the categories won, Persistent outperformed the market across six customer experience categories:

  • Collaboration and transparency
  • Execution and delivery
  • People and culture fit
  • Governance and compliance
  • Innovation and thought leadership
  • Business continuity and flexibility

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ISG surveyed more than 2,000 enterprise clients for customer experience feedback about their work with over 1,000 individual IT Service providers. Based on respondent feedback, winners were selected from a narrowed down field of +30 services providers that have excelled in providing best-in-class customer experience over the past year.

“Congratulations to the entire team at Persistent Systems on their outstanding performance in the 2021 Star of Excellence Awards. This year, satisfied clients placed an increased emphasis on business continuity and flexibility, given the pandemic’s impact on business priorities and service provider relationships. The results also reveal a combination of different skills and technology competencies is advantageous in gaining the trust of customers and being perceived as an innovative partner. Building off of their 2020 win of the overall Star of Excellence Award, Persistent continues to excel in key technology areas that power enterprise modernization, digital transformation, and keep companies on the leading edge of change.”

Paul Gottsegen
Partner and President, ISG Research & Client Experience

“This repeat win of the ISG Star of Excellence™ Award is a testament not only to our market-leading Digital Engineering capabilities but also our commitment to providing a superior delivery experience to our clients. The strategic investments we’ve made to expand our digital expertise, develop technology assets, and strengthen our partner ecosystem continue to bring exceptional value as our clients transform their businesses in this era of digital acceleration.”

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