Izba Consulting, LLC a leading supply chain solutions provider for startups announced the launch of Capabl – a fulfillment analytics software that provides third-party performance validation and automated scorecards for brands and fulfillment centers alike.. The software integrates with Shopify stores and looks at two of the most important fulfillment metrics i.e on-time fulfillment and order accuracy SLAs.
Despite signing contracts that specify a specific SLA (service level agreement), it has historically been difficult for brands and fulfillment centers to keep track of performance in a clear consistent way. Most brands or fulfillment centers had to settle for a manual process with varying levels of disagreement around data sources and methodology. This has created an environment where fulfillment centers don’t get credit for doing a good job and brands tolerate perfection.
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Aaron Alpeter, Founder of Capabl and Izba Consulting stated: “I’ve seen how difficult and emotionally charged fulfillment relationships can be and to some extent I get it – your fulfillment center is the unboxing experience for the end consumer and a delay in shipping or receiving an incorrect order means a poor look for the brand and an unhappy customer service interaction.”
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“We’ve honed the methodology with hundreds of thousands of orders and dozens of brands and fulfillment centers over the last 18 months through a sister consulting company (www.izba.co).”
“We created Capabl to be a neutral 3rd party that helps keep score, guide fulfillment conversations, and allow brands and fulfillment centers to focus on what matters most; the end consumer”
Overtime Capabl intends to measure all major fulfillment KPIs necessary to build a transparent relationship between brands and fulfillment providers.