Changepoint, a leading provider of built-for-purpose enterprise portfolio management solutions, announced newly enhanced subscription professional services aimed to maintain customer intimacy and ensure that its software customers are successful with their investments.
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“Subscription professional services enable our software customers to accurately budget to maintain reliable, on-going expert assistance with the software services they use”
Changepoint first introduced subscription professional services in 2017 as part of a company-wide shift to subscription models across software and services solutions. The various services offerings introduced today are designed to support any customer’s needs across user engagement and adoption; on-going system and organizational consulting; data-driven decision making; software configuration and maintenance; or training and education. The complete set of Changepoint’s subscription professional services include:
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- Premier: includes the ongoing assistance needed to drive ongoing optimization and adoption of the Changepoint solution within their organization
- Analytics Assurance: gives customers the built-in analytics assistance they need to improve organizational visibility and enable data-driven decision-making.
- Administration Augmentation: provides hands-on configuration, monitoring and maintenance of a customer’s Changepoint Project Portfolio Management (PPM) software environment so they can spend less time administering their system and have more time to focus on their business
- Education: grants flexible, unlimited, on-demand access to the Changepoint Learning Center system. All of the educational material in the Changepoint Learning Center is designed to help customers increase their Changepoint solution knowledge, increase employee efficiency and achieve greater business value.
“Subscription professional services enable our software customers to accurately budget to maintain reliable, on-going expert assistance with the software services they use,” explained Paul Yaros, Chief Customer Officer. “Regardless of the customers’ maturity with the software, we have subscriptions that provide on-going, hands-on assistance to ensure our customers are able to be successful.”
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