Automation of the End-to-End Order Management Process Will Enrich Customer Experience, Increase Productivity and Improve Time to Market for Brazilian Operator
Netcracker Technology announced today that Vivo, the Brazilian subsidiary of Telefónica Group, has taken the next step in automating its B2B digital transformation program by implementing service order management and professional services – including testing, migration and implementation – to improve customer experience and simplify its order processing system.
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“We look forward to continuing the relationship as we focus on our ongoing digital transformation.”
Netcracker will provide several components of its Service Management & Orchestration, part of Netcracker Digital OSS, including Service Catalog, Service Inventory and Service Orchestration, which utilize intent-based orchestration, standard models and closed-loop control to automate services across different vendors, technologies and cloud platforms. This phase of Vivo’s digital transformation program will result in faster time to market for new and bundled services, greater productivity and increased sales.
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“Netcracker’s experience, expertise and technology give us the tools to effectively streamline order management and provide an omnichannel customer experience,” said Andre Kriger, CIO at Vivo. “We look forward to continuing the relationship as we focus on our ongoing digital transformation.”
“Vivo is a great company to partner with because they understand their needs and the needs of the market,” said Fabio Gatto, General Manager at Netcracker. “Vivo is committed to providing customers with a new level of service. Automating order management is a key step of this process, and we are excited to be the ones to help them achieve it.”