Partnership Helps to Meet Massive Demand for Contact Center Modernization at Scale
UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced a strategic partnership with Jenne, Inc., one of the nation’s leading value-added Technology Solutions Distributors and a Cloud Master Agent.
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“We’re thrilled to partner with a leader like Jenne and bring these capabilities to market rapidly and at scale.”
As a UJET Master Agent, Jenne’s partner network will have full access to UJET’s CCaaS 3.0 platform and features, including UJET’s unique approach to embeddable experience, which enables businesses to fully integrate support into their existing mobile experience.
“The combination of UJET’s ultra-modern cloud contact center solution with the trusted experience and extensive partner network of Jenne will help tech-forward businesses and industries adopt scalable, reliable, and secure customer service tools to eliminate operational silos and create more intelligent and natural customer interactions,” said John Lynch, Chief Revenue Officer, UJET. “We’re thrilled to partner with a leader like Jenne and bring these capabilities to market rapidly and at scale.”
The limitations of traditional CCaaS technology combined with a change in how consumers engage has left the customer journey more fragmented than ever. UJET’s CCaaS 3.0 represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
“Jenne, Inc. has always strived to offer unparalleled support and marketing services designed to assist our partners accelerate business growth through our vendor partners,” said Patrick Howard, Vice President, Vendor Management and Marketing, Jenne. “With UJET, our partners can now offer solutions to quickly address the challenge and frustration of the legacy, two-dimensional contact center head-on, while providing them with the ability to offer a seamless, natural, and contextual experience expected by their customers today.”
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With UJET’s mobile web and in-app support, businesses can eliminate fragmented, repetitive customer interactions while unifying their customer data for a more intelligent and contextual customer journey. Partners can also access the new UJET Virtual Agent which provides proactive, conversational AI to empower both customers and contact center agents.