Spixii expert chatbots execute insurance customer-facing processes. Using the Spixii Conversational Process Automation platform fully and securely integrated with three core Duck Creek Products, Policy, Billing, and Claims, allows customers capabilities to further automate critical and high-value processes using a conversational approach.
Spixii, a leading insurtech, announced today that it has integrated its award-winning Conversational Process Automation platform with Duck Creek Policy, Billing, and Claims from Duck Creek Technologies (NASDAQ: DCT), a leading provider of core system solutions for the property/casualty insurance industry. Available today, the Spixii Conversational Process Automation solutions are available on Duck Creek’s Content Exchange, enabling insurer customers to obtain quick quotes, ask about the billing of their policy, and submit loss information in a personal, secure, immediate, and 24/7/365 available channel while insurers can scale their core processes with further automation.
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While one-to-one conversations create trust between customers and businesses, they are difficult to scale, and people end up queuing with call centres, saturating quickly. Web live chats also saturate after a few conversations held simultaneously, and the conversations held are analogue and lacking performance in terms of speed, consistency, and execution of queries requiring questioning back-end systems.
With the Spixii conversational process automation platform, insurers can:
- Scale expert insurance conversations by automating them using Spixii Expert Chatbots
- Integrate their processes with the Duck Creek Suite via the Spixii Connectivity Hub
- Enable continuous improvement with Spixii Advanced Analytics and Business Insights
Chatbots are only useful if they complete the transactions users wish to perform. This is why by integrating with Duck Creek Policy, Billing, and Claims through three Anywhere Enabled Integrations, the Spixii Insurance solutions offer a strong and unique proposition, responding to high customer expectations by servicing their needs online in real time while giving agility and a strong foundation for customer-centric digital processes for insurers.
Bart Patrick, EMEA MD, Duck Creek, said, “Straight-through processing is the new standard for simple claims, as customer preferences for automated claims functions continue to increase as technology enables smoother interactions. The Spixii Claims solution is seamlessly integrated with Duck Creek Claims workflows, creating operational efficiencies for insurers while increasing customer satisfaction and faster self-service. We are very happy to expand our relationship with Spixii and build on our strong partnership”
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Renaud Million, CEO, Spixii, said, “Automation ranks at the highest in the agenda of insurance executives. Moving up the ladder, the focus is now on customer interactions by creating relationships that go beyond one-off transactions but rather following an ongoing and trustworthy conversation. Delivering personal and professional conversations at scale is a challenge for insurers that Spixii is addressing since 2016 with its award winning Expert Chatbots designed specifically for quote & buy, policy administration and claims queries. The power of Spixii solutions is as strong as the capabilities of systems we integrate in order to retrieve policy information. Duck Creek Policy, Billing, and Claims are enabled with robust APIs and when combined with Spixii Expert Chatbots, stellar end-to-end automation can see the light. We are thrilled of the work accomplished with Duck Creek to support forward-looking insurers in their business process automation.”
The Duck Creek Partner Ecosystem includes systems integrators, consulting/advisory, and solution partners that offer a breadth and depth of complementary value-add solutions and services to extend the power of the Duck Creek Platform to insurance carrier customers, enabling them to more quickly and efficiently meet their business challenges.