Resolve, the leader in agentic automation and orchestration, announced the acquisition of Espressive, the leader in large language model (LLM) technologies optimized for the enterprise. The acquisition reinforces Resolve’s strategic commitment to advancing its AI agents, including RITA, its resolution agent, and Jarvis, its workflow builder agent.
Resolve, the leader in agentic automation and orchestration, announced the acquisition of Espressive, the leader in large language model (LLM) technologies optimized for the enterprise. The acquisition reinforces Resolve’s strategic commitment to advancing its AI agents, including RITA, its resolution agent, and Jarvis, its workflow builder agent.
Espressive has built a strong reputation for developing compact, high-performance conversational AI tailored to enterprise environments, ideal for use cases like intelligent ticket resolution and technician assistance.
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By integrating Espressive’s conversational AI and LLM frameworks into Resolve’s agentic automation and orchestration platform, Resolve’s AI agents will deliver deeper contextual awareness, improved natural language understanding, and accelerated resolution capabilities. The combined solution will deflect more tickets, resolve incidents autonomously, and deliver a frictionless employee experience.
“This is more than a technology acquisition. It’s a force multiplier for our Zero Ticket IT vision,” said Sean Heuer, CEO of Resolve. “Espressive brings world-class talent and proven LLM capabilities that will immediately elevate our agentic resolution capabilities. Together, we’ll empower IT teams to eliminate repetitive tickets at scale.”
“This marks a seismic shift in ITSM automation,” said Pat Calhoun, CEO of Espressive. “By bringing together Espressive’s enterprise-grade conversational AI with Resolve’s industry-leading agentic automation platform, we’re changing the game. For the first time, AI agents will have the intelligence and the automation reach to resolve issues end-to-end—without human intervention. This isn’t just about deflecting tickets; it’s about eliminating them entirely.”
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