Lightspeed Commerce Inc. the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, announced the expansion of its systems integration partnership with OpenTable , a leading restaurant platform and provider of online restaurant reservations.
The rich integration between OpenTable and Lightspeed enables the two systems to communicate in real-time, streamlining the core information restaurants need to run an efficient floor all in one place. Those using the Lightspeed and OpenTable systems integration can better understand diner behavior and spending, get up-to- the-minute updates on table status, and track revenue in real-time, harnessing the power of both systems.
The partnership expansion comes as restaurants continue to face a difficult operating environment with rising costs and staff shortages, putting a new emphasis on the need to drive efficiencies, without compromising the guest experience.
Restaurants using the integration can benefit from:
- Improved table turnaround times with up-to-the-second updates, so hosts know the status of every table.
- Automated check creation once a meal is completed.
- Quickly viewing information on past visits including average spend, previous order info and more, allowing staff to provide a greater level of customer familiarity and hospitality.
- Interactive reports available anytime, anywhere, giving restaurateurs real-time access to restaurant performance, revenue, and more.
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Lightspeed restaurants are always looking to help provide the best possible guest experience. This partnership gives management and staff in-depth guest details for every reservation,” said Lightspeed Hospitality GM Peter Dougherty. “OpenTable is an industry-leading restaurant platform, and we’re proud to bring more resources like this to our customers around the world.”
“Our integration partnership with Lightspeed gives restaurants even more tools to help provide exceptional hospitality while protecting their bottom line,” said Susan Lee, Chief Growth Officer for OpenTable. “We’ve seen success in Europe, and we look forward to bringing these capabilities to more owners and operators across North America.”