Doddle, a leading provider of first and last-mile ecommerce logistics technology, has partnered with KIOSK Information Systems (KIOSK), the largest custom self-service solution provider in North America, to introduce a new and fully automated in-store e-commerce returns platform. With the explosive growth of e-commerce, before and during the pandemic, the rate and cost of processing returns has put steep profit pressures on retailers who increasingly rely on online sales. KIOSK and Doddle are revolutionizing the way retailers manage digital returns to improve the customer journey, increase loyalty, reduce costs, and drive greater in-store foot traffic. KIOSK will be featuring the returns platform at the 2022 NRF Big Show in booth #5919.
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The small footprint returns platform consists of a transaction kiosk integrated with a smart and secure package drop bin. The return bin is smaller than a traditional mailbox with internal sensors to signal associates to sweep parcels at the right interval. The footprint and price are a fraction of historical locker automation alternatives. A simple and intuitive UI guides the customer through a brief scan and return journey, ending with a return receipt. Returns reason, product ID, and anonymized shopper data are collected for the retailer on each transaction. Store associates are essentially removed from the process, freeing them up to serve and sell.
Doddle Chief Revenue Officer, Dan Nevin noted that “This platform transforms the e-commerce returns process from a substantial challenge into a competitive advantage. Providing a convenient in-store mechanism for customers to quickly process their returns drives significant incremental foot traffic, converting service opportunities to sales with minimal impact on store associates. Without question, frictionless returns strengthen brand loyalty and encourage new purchase confidence.”
KIOSK and Doddle can provide qualified retailers and/or carriers with a number of options to purchase or pilot self-service returns. KIOSK President, Kim Kenney, adds that “Adding field deployment services and KIOSK-led proactive IoT remote monitoring helps us to truly partner with the retailer to ensure exceptional field performance. By owning and acting on real-time system and component-level alerts, KIOSK can optimize performance and ensure an outstanding customer experience. We are very invested in the success of this exciting self-service category, and believe it is going to be truly beneficial to Retailers and their customer base.”