IntraSystems, Inc., a Citrix Worldwide Partner of the Year, and Goliath Technologies, a Citrix Ready partner offering end-user experience monitoring and troubleshooting software, announced their new strategic partnership. Together, the two organizations will offer software with embedded intelligence and automation to help IT Pros anticipate, troubleshoot, and document end-user performance issues – regardless of where workloads, applications, or users are located.
IntraSystems, Inc., a Citrix Worldwide Partner of the Year, and Goliath Technologies, a Citrix Ready partner offering end-user experience monitoring and troubleshooting software, announced their new strategic partnership. Together, the two organizations will offer software with embedded intelligence and automation to help IT Pros anticipate, troubleshoot, and document end-user performance issues – regardless of where workloads, applications, or users are located.
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IntraSystems and Goliath Technologies’ strategic partnership provides a unique opportunity for organizations who lack the staff and expertise to fully support end-user experiences across their Citrix Virtual Apps and Desktop (formerly XenApp, XenDesktop) environments to fill the gap with software. Goliath Technologies offers technology that automatically discovers an organization’s entire Citrix infrastructure and then intelligently identifies what to monitor, the thresholds to set, and then alerts when thresholds are exceeded for all potential events, conditions, and failure points regarding end-user performance. The result is end-user performance issues are avoided, and if they do occur, the root cause of the issue is isolated and resolved quickly.
“With the surge of remote workers, IntraSystems’ customers are more focused than ever on how they can better monitor and troubleshoot end-user experiences across their Citrix infrastructure, as there are more variables that can go wrong. They need a solution that offers visibility across the end-to-end experience starting with the end-user’s endpoint, their connection, through the data center and then factors in end-user behavior. Goliath Technologies offers this and supports customers across many verticals; however, we believe their purpose-built modules for healthcare can significantly help our Health IT Pros,” states Paul Kunze, Vice President of Sales and Marketing at IntraSystems.
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Goliath Technologies supports organizations across verticals but is known as a Standard in Health IT by uniquely addressing the challenges healthcare IT professionals face. With business and technical relationships with all major EHR vendors (Allscripts, Cerner, Epic, MEDITECH), Goliath integrates performance metrics from the EHR application, end-user experience, and Citrix delivery infrastructure into a single console to troubleshoot and resolve end-user experience issues quickly. Paul Kunze added, “IntraSystems designs and delivers integrated IT solutions that empower healthcare providers to improve patient care. For the past 20 years, we have worked closely with many EHR vendors, which has enabled us to have a complete understanding of their applications and how they work with Citrix. Partnering with Goliath will ensure an excellent end-user experience for our healthcare customers.”
“We at Goliath are excited to partner with IntraSystems and offer Citrix end-user experience monitoring and troubleshooting software that has embedded intelligence and automation to their customers, augmenting their Citrix expertise,” says Karen Armor, SVP of Worldwide Sales for Goliath Technologies. “As demand for solutions like ours increases with remote working, we strongly believe the best way to support IT Pros is by growing our channel presence and supporting our partners like IntraSystems with great software and strong partner programs.”