Collaboration Allows Retail Enterprises to Amplify Productivity and Customer Experiences with Infosys Cobalt and Microsoft Cloud Technologies
Infosys, a global leader in next-generation digital services and consulting, announced that it is a Microsoft Cloud for Retail Partner. Through this relationship, retail enterprises will be able to rapidly redefine customer experiences, renew processes, and amplify systems with cloud and data. Infosys also announced that it was the recipient of the Microsoft U.S. Partner of the Year 2022 Award for Retail & Consumer Goods.
As a Microsoft Cloud for Retail Partner, Infosys cloud solutions and industry offerings for retailers will be made available and complement Microsoft Cloud solutions within Infosys Cobalt. Infosys Cobalt is a powerful set of cross-industry services, solutions, and platforms that enables enterprises to accelerate cloud adoption, rapidly build cloud native business platforms, drive business agility and growth, foster innovation, and deliver a personalized customer experience. The inclusion of Microsoft Cloud for Retail to Infosys Cobalt will enhance a client organization’s ability to leverage industry-specific cloud to unify disparate data sources across the end-to-end shopper journey. This will allow retailers to maximize the value of their data.
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The new capabilities specific to the addition of Microsoft Cloud for Retail within Infosys Cobalt include:
- Cognitive Store Operations Platform enables seamless operation of digital retail stores; efficient inventory management, boosting intelligent supply chain, along with in-store intelligence.
- Cognitive Sales & Marketing leverages data, analytics, and artificial intelligence (AI) to amplify sales activities and insights, including revenue growth management and in-store execution. It provides capabilities, including Sales Operation Command Center and intelligent algorithms for predictive revenue growth management.
- Autonomous Supply Chain Planning & Execution incorporates intelligent data ingestion, harmonization and AI to better sense and fulfill customer demand while optimizing inventory and narrowing down the gap between shipment and consumption quantity.
- Cognitive First for Business and IT Operations automates operations activities through a suite of AI/ML solutions, chatbot and data technologies. It enhances the end-user experience through multi-channel engagement and proactive end-user experience monitoring to deliver autonomous experiences through a combination of chatbot and predictive automation.
“We are helping Retailers and Consumer Packaged Goods companies to come together and embrace cloud-based intelligent solutions at an unprecedented pace, to help improve performance on revenue growth management, strategic cost take-out and sustainable supply chains,” said Karmesh Vaswani, Executive Vice President and Global Head Consumer, Retail & Logistics, Infosys. “This new collaboration with Microsoft leveraging Infosys Cobalt enables retail enterprises to understand their customers better, deliver highly personal experiences, build more resilient supply chains, and position them for long-term growth and success.”
The extensive team of Microsoft-certified specialists from Infosys will leverage Microsoft Cloud for Retail to construct digital solutions that can be rapidly deployed and provide retailers with faster speed-to-market through an accelerated Agile cloud transformation. Retailers will achieve efficiencies using the cloud across stores, pricing and promotions, sales, and inventory management.
“We are pleased to welcome Infosys as a Microsoft Cloud for Retail Partner and look forward to collaborating with them to deliver innovative Microsoft Cloud for Retail solutions and services to retailers around the world,” said Shelley Bransten, Corporate Vice President, WorldWide Retail & Consumer Goods, Microsoft.
In addition to being named the Microsoft U.S. Partner of the Year 2022 for Retail & Consumer Goods, Infosys also earned this honor for the Automotive, Mobility & Transportation, and Cloud Native App Development categories. The Microsoft practice at Infosys spans infrastructure, modern workplaces, business applications, data, and AI. Leveraging Infosys Cobalt, Infosys has partnered with retailers to enable omnichannel capabilities, smart supply chain competencies, and real-time predictive insights through the retail value chain.
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