Integration of Cozera’s id-go authentication service with the Nice CXOne platform enables verification of caller identities before call agents answer calls.
Cozera announced that their partner InflowCX completed integration of Cozera’s id-go authentication service with the Nice CXOne platform to enable pre-verification of caller identities before call agents answer calls.
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Cozera’s id-go authentication service enables businesses to achieve dramatic reductions in the time it takes to authenticate caller identities and offer a higher level of assurance of who is calling. With id-go, saving authentication time and knowing with certainty a caller’s identity enables agents to deliver a more enjoyable user experience. Highlighting the advantage of leveraging open APIs, the integration of id-go and Nice CXOne took Inflow’s developer about an hour to complete.
NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center with over 25,000 organizations in more than 150 countries.
“Our customers are realizing significant time savings in their call centers from integrating id-go with cloud-based phone systems like NICE CXOne”, said Mike Barrett, CEO at Cozera.
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