InflowCX announced today that they have acquired NetFore. The partnership accelerates InflowCX’s expansion of service offerings for contact center self-service and AI technologies.
InflowCX, a market-leading, innovative provider of strategic advisory, consulting, professional, and managed services for contact center and unified communications technologies, announced today that they have acquired NetFore. The partnership accelerates InflowCX’s expansion of service offerings for contact center self-service and AI technologies and gives immediate impact to existing InflowCX customers as they navigate their AI strategy.
Based in Ottawa, Ontario, NetFore is a software services firm that combines a passion for technology with a commitment to excellence in the creation of outstanding software solutions. With their experience in building AI-driven Intelligent Virtual Agent (IVA) and Interactive Voice Response (IVR) solutions, NetFore’s capabilities align with InflowCX’s strategic expansion into the rapidly growing AI and digital self-service marketplace.
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InflowCX’s CEO, Ken Smith, said “The expansion of InflowCX’s service offerings aligns seamlessly with NetFore’s expertise in digital self-service, AI development, and API integrations. Being a leader in the market, InflowCX consistently strives to enhance our range of services to cater to the changing requirements of our clients. As companies explore how AI fits into their CX strategy, the combination of InflowCX and NetFore will provide expert guidance in evaluating, deploying, and customizing AI technology to better serve their customers. The NetFore team complements our capabilities perfectly and enables us to provide a broader range of valuable services to our clients and technology partners.”
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Ken Workun, CEO of NetFore stated, “InflowCX’s capabilities complement ours in a way that significantly enhances and expands our ability to better serve our clients. The team at NetFore is excited to accelerate our combined competencies and continue our momentum as a growing customer experience software leader.”
InflowCX is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries.