Fastest growing UCaaS provider for small to medium-sized organizations expands East Coast footprint amid growth fueled by strategic alliances
FluentStream, the fastest-growing unified communications-as-a-service (UCaaS) provider for small to medium-sized organizations in the United States, announced a strategic partnership with Citi-Telecom Solutions (Citi-Tel), a New York-based telecommunications provider servicing New York, New Jersey and Connecticut. This marks FluentStream’s 10th and largest strategic partnership that will enable hundreds of companies to upgrade to FluentStream’s unified communications platform and customer support services. Listed on the Inc. 5000 as one of the fastest-growing companies in the U.S. for the last four consecutive years, this partnership enables FluentStream to expand its East Coast presence and signals dramatic growth for the company in 2022.
Today’s SMBs require flexible communication services that support onsite, remote and hybrid workforces and the ability to provide superior customer service in increasingly competitive markets. Additionally, as businesses shift to cloud environments, driven by the lower cost of ownership and increased need for interoperability, SMBs require advanced services. To meet the demands of the changing communications landscape, FluentStream will upgrade Citi-Tel customers to its advanced UCaaS platform and award-winning customer support.
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“FluentStream’s offering fulfills a market need for small and medium-sized businesses that few other providers can”
“As FluentStream continues to execute on our growth strategy, we look to partner with organizations like Citi-Tel that have a history of providing superior customer service and a stellar reputation among its community members,” said Cass Gilmore, CEO, FluentStream. “Citi-Tel has a 40-year history of successfully serving its customers in the New York tri-state area, and we look forward to continuing this tradition of excellence.”
Additionally, as part of this strategic partnership, Citi-Tel has signed on as FluentStream’s newest channel partner.
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“FluentStream’s offering fulfills a market need for small and medium-sized businesses that few other providers can,” said Rick Harris, president of Citi-Tel. “It made sense for us to ensure our customers have the best possible UCaaS services as we all adjust to new ways of working in remote and hybrid environments. We also decided to partner with FluentStream to further our shared mission to help more organizations succeed with reliable, innovative communication services.”
FluentStream provides cloud-based voice, text and conferencing communication services for SMBs in the U.S. and Canada. The company’s cloud communications platform offers 130+ features, direct integration with widely used customer relationship management (CRM) solutions, sophisticated reporting, and web and mobile applications, enabling FluentStream and its partners to offer customized solutions to meet the unique needs of each customer.