Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC).
“If businesses want to not only survive but thrive in the new normal, they need to find ways to build frictionless customer experiences”
The agreement centers on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced Customer Experiences (CX). This multi-million dollar deal will create tremendous value for our clients over the next few years.
Read More: SalesTechStar Interview with Kevin Baumgart, VP of Sales at Hologram
“Business landscape is changing rapidly, and organizations need to deliver new and innovative CX capabilities to stay ahead constantly. Our DECC solutions fueled by Uniphore’s Conversational Service Automation platform will help our clients deliver seamless customer experiences that will become a strategic advantage for them and positively impact their bottom line,” said Venkatgiri Vandali, President, Health Plan and Healthcare Services, Firstsource.
“No matter what industry you are in, your customers expect you to be able to address their needs quickly and efficiently. The combination of Firstsource’s people and process expertise combined with Uniphore’s innovative technology will deliver a truly unique experience. Automation technology helps reduce handle time and delivers a co-pilot like assistance to associates to address customer needs,” said Umesh Sachdev, CEO, and Co-founder of Uniphore.
Read More: IBM Named A Leader In Customer Identity And Access Management (CIAM) By Independent Research Firm