Ecosystems, the leading platform for winning and growing customers based on quantified business outcomes, is excited to be part of Gainsight Sightline, the world’s first customer success ecosystem. Gainsight Sightline brings together complementary technology and services solutions on the Gainsight platform.
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“It’s clear that customers are looking for out-of-the-box integrations to meet their various and dynamic business needs”
Through combining the Ecosystems and Gainsight solutions, providers continually earn their customer’s business by quantifying the value promised in Sales and seamlessly comparing the value actually delivered in Customer Success.
“As a big believer in the articulation, communication, and delivery of customer outcomes, it’s exciting to see how Ecosystems continues to invest in the partnership with Gainsight for the success of our joint customers.” – Ashvin Vaidyanathan, Chief Customer Officer at Gainsight.
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“The ability to seamlessly view, update, and enhance value estimates from the buyer’s journey through to value realization in the customer’s journey, on an ongoing basis, is extremely powerful. The integration between Gainsight and Ecosystems provides the critical link in this chain of events allowing you to do so. Those who don’t have this capability are dealing with the persistent pain of multiple sources of truth and manual last-minute fire-drill efforts to prep for upcoming customer conversations,” Said Dave Kocher, VP of Customer Success for Medidata Solutions.
“Ecosystems incorporation into Sightline, along with the power of the Gainsight platform, ensures the ‘handoff’ from sales to customer success becomes a single motion around a common set of customer outcomes,” Said Mike Plaskow, CTO and Co-Founder of Ecosystems. “Ultimately, every renewal conversation and every opportunity for growth is supported by a customer-endorsed record of promised and delivered value.”