Dropsuite is re-defining its partner engagement journey with the release of a new and upgraded partner experience: providing simplified multi-region visibility and enhanced functionality for reporting and assets.
Dropsuite, a leading cloud data backup and archiving platform, today announced a major upgrade to the company’s channel partner program. The company has launched a new Partner Portal to support partners globally and provide additional capabilities to its global network of IT solution providers, especially Managed Service Providers (MSPs).
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“‘Support for Success’ is one of Dropsuite’s core tenets – ensuring that the company responds to and exceeds our partners’ present and future needs. We are excited to announce a brand-new partner experience that will include updated dashboards and reporting and allow us to introduce many new features and utility for our partners in the coming years,” says Dropsuite’s Head of Product, Ryan Nichols.
The new Partner Portal will support multiple Data Centres within AWS and is now available to all Dropsuite customers and regions globally. This portal will enable partners visibility to all their customers under a single pane of glass, greatly enhancing their productivity, operational efficiency, and enabling MSPs to help their customers thrive.
MSPs partnering with Dropsuite receive the advantage of their award-winning backup, recovery and archiving software that meets the highest compliance standards. Customer trust is assured with Microsoft 365, Google Workspace and email backup and archiving that meets the most stringent security standards, including SOC 2 Type II compliance, FedRAMP, HIPAA, GDPR, FISMA and DOD CSM Levels 1-5.
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The New Partner Portal provides the following benefits to MSPs:
- A purpose-built service center with increased user interface functionality and simplicity. New features include greater graphical data representation for dashboards and enhanced data filtration options for plans, subscriptions, organizations and features – all on a modern, cloud-native SaaS solution.
- Streamlined onboarding with no infrastructure to maintain or support. Expanded features for group management, role accessibility, and license consumption/usage details mean that MSPs can quickly and efficiently scale customer needs up and down.
- Intelligent alerting and troubleshooting. New notifications and real-time visibility allow MSPs detailed visibility into customer health. Quicker troubleshooting through the new support ticket features elevates the customer journey and satisfaction.