Organizations team up to spearhead the next era of artificial intelligence with powerful agentic AI solutions across industries
Key takeaways
- Deloitte and Salesforce are delivering new solutions like Deloitte’s recently launched marketing agent that uses the power of Agentforce to optimize marketing journeys.
- The two organizations are propelling innovation with a growing suite of industry-specific accelerators and agents for sectors including financial services, government and public services, life sciences and health care.
- Deloitte’s Agentforce accelerators are transforming the way organizations operate and are designed to help clients scale agentic AI through a network of agents across the enterprise to unlock substantial value.
Trusted relationship
For 15 years, Deloitte and Salesforce have helped thousands of customers address their most complex business challenges. This recent expansion builds on a long-standing relationship and complement of services and technology. Leveraging Deloitte’s AI proficiency and deep industry experience and Salesforce’s unified platform, which combines Agentforce, Data Cloud, and Customer 360 Apps, the organizations can provide scalable agentic AI capabilities and drive significant business value.
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Helping clients embrace agentic AI
Salesforce’s Agentforce is a digital labor platform for bringing trusted, autonomous AI agents into the flow of work. Deloitte can help organizations deploy a digital workforce with Agentforce, that works alongside humans to drive customer success and improves efficiencies across the organization. By harnessing the strategic importance of AI, Deloitte and Salesforce will collaborate on multiple fronts:
- Salesforce will apply Deloitte’s market-leading industry and sector experience to develop high-value agentic solutions for its global client base across industries, focused on enabling front office functions.
- Deloitte will implement Agentforce to enable growth and efficiencies across key sales and client relationship management processes through revolutionary solutions such as Relationship 360 (R360).
- Salesforce will work with Deloitte on the implementation of Agentforce solutions to enable efficiencies within its global operations.
Key quotes
“Agentic AI is transforming business operations and the way we work. Together with Salesforce, we are innovating to help our clients build a competitive edge with enhanced efficiency and deeper industry insights.”
— Jason Girzadas, CEO, Deloitte US
“AI agents are a massive opportunity for organizations to unlock an unlimited digital workforce that collaborates with humans to increase productivity, reduce costs, and streamline operations,”. “With the expanded alliance globally, Salesforce and Deloitte are well positioned to help customers achieve success and empower them to agentify every process, workload, and application across their organizations.”
— Brian Millham, president and chief operating officer at Salesforce
Future-proofing the workforce
Deloitte continues to strengthen its leadership in digital transformation and to support the resources required to deliver these enhanced initiatives. Through the recent Rise & Certify Program in collaboration with Salesforce, Deloitte has surpassed 61,000 Salesforce certifications worldwide. This milestone underscores Deloitte’s commitment to excellence and to ongoing investment in AI-trained talent, offering organizations the expertise needed to drive innovation and growth.