Integration of TRITECH Expert Technician Support services in Decisiv SRM will streamline diagnostic time for commercial vehicle service operations
Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced an agreement with Besson Management Group, Inc. (BMG) to integrate and resell TRITECH’s Expert Technician Support, a subscription-based technical support service that provides expert diagnostic and troubleshooting assistance for commercial vehicle service operations.
“The Decisiv and BMG integration will combine the TRITECHs Expert Technician Support service with the Decisiv SRM platform, creating a unified, streamlined service experience,” said Jeff Clark, Chief Product Officer of Decisiv. “The partnership expands technician support capabilities, giving our customers immediate access to live expert troubleshooting, diagnostics, and repair guidance through the Decisiv SRM workflow to accelerate problem resolution and reduce downtime for our customers.”
Under the agreement, the integration will bring TRITECH’s Expert Technician Support service into the Decisiv SRM platform, enabling seamless transfer of structured vehicle, diagnostic, and repair data. Initial plans also call for automated creation of a corresponding support case within TRITECH’s Salesforce platform, and storage of all integration activity within the case in Decisiv SRM.
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TRITECH’s Expert Technician Support is a subscription-based expert diagnostic assistance service that provides diesel technicians with structured case review, troubleshooting guidance, and parts assistance.
“With the integration of TRITECH into the Decisiv SRM platform we’re enhancing the service process by automating data exchange between platforms to enable service providers to benefit from a single, seamless solution,” said Mike Besson, President/CEO of Besson Management Group. “The integration will increase vehicle uptime by leveraging automated case creation, data sharing, and expert guidance that support efficiency in commercial vehicle service operations.”
Once the integration is completed, Decisiv will offer Expert Technician Support subscriptions as part of a reseller agreement, and the companies will collaborate on joint marketing initiatives.
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