Cognigy Levels Up as a NICE Prime Partner to Deliver AI-Powered Customer Service Automation Solutions

Global leader in AI-powered customer service automation solutions, Cognigy, announced that it has recently been elevated to the Prime Partner Tier of NICE, a global leader in cloud contact center and workforce optimization solutions, reflecting the significant value and innovation Cognigy brings to the NICE inContact ecosystem.

As a Prime Partner of NICE, Cognigy will collaborate closely with NICE to market and deliver its advanced, AI-powered customer service automation solutions that improve customer experience and increase operational efficiency.

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Key Benefits of the Partnership:

• Seamless Integration: Customers can leverage the seamless integration of Cognigy’s conversational AI with NICE inContact’s CXone platform, enabling more natural and efficient customer interactions across multiple channels.
• Enhanced Automation: The partnership brings advanced AI-powered automation capabilities to NICE customers, allowing them to streamline customer service workflows, automate routine tasks, and focus on higher-value interactions.
• Improved Customer Experience: By combining NICE inContact’s robust contact center solutions with Cognigy’s AI-powered conversational automation, customers can expect more personalized, timely, and accurate responses, enhancing overall customer satisfaction.
• Scalability and Flexibility: Businesses of all sizes can benefit from the scalable solutions provided by this partnership, ensuring that they can adapt to changing customer demands and business needs.

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“Becoming a Prime Partner of NICE is a significant milestone for Cognigy, and further expands our reach within the CCaaS ecosystem to provide enterprises with AI-powered customer service automation solutions. Our combined expertise will enable enterprises to leverage the full potential of AI-driven customer interactions, driving exceptional outcomes and fostering long-term customer loyalty,” said Hardy Myers, Senior Vice President of Global Partnerships at Cognigy.

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