Communications Data Group (CDG) is pleased to announce the completion of an enhanced integration between CDG’s MBS consumer and enterprise billing and OSS solution and CheckPoint Solutions, which now supports customer self-scheduling during the sign-up process. CheckPoint obtains real-time installation openings from the MBS installation calendar, and customers can choose their install date/time. Touchless scheduling allows customers to quickly sign up for service without speaking to a customer service representative, benefiting both customers and service providers. One MBS client had almost 1,000 new customer signups from Checkpoint in 30 days after launching the new integration. Future enhancements will also support touchless rescheduling support.
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“This enhanced integration is a perfect example of an empowerment tool,” said Jacob Terstriep, Director of Operations at CheckPoint Solutions. “Scheduling is a problem all providers face and with this integration we can streamline the entire process. A 100% hands off approach makes things easier for the customer and more efficient for internal departments.”
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According to CDG’s CTO, Tony Stout, “Providers can realize bigger ROIs when their various service-related systems communicate with each other. Individual solutions can help streamline siloed processes, but connected solutions can remap processes across a business’s entire OSS/BSS ecosystem.”