Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation
CallTrackingMetrics, a leading call-tracking and analytics provider, announced a strategic partnership with Contact Center Compliance. Contact Center Compliance offers a comprehensive suite of tools to help call centers meet regulatory standards. This collaboration marks a significant milestone for both organizations, promising to deliver enhanced protection against potential threats to customers.
Under this new partnership, CallTrackingMetrics can refer customers to Contact Center Compliance to sign up for proactive monitoring and compliance threat/fine mitigation.
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This collaboration delivers capabilities such as:
- Providing comprehensive, proactive compliance monitoring
- Enabling early detection and mitigation of potential regulatory risks
- Offering advanced threat assessment and fine prevention strategies
“This partnership represents a solution for businesses navigating the complex landscape of communication regulations,” said Todd Fisher, CEO and co-founder of CallTrackingMetrics. “Organizations can now move from reactive to proactive compliance management, significantly reducing the risk of costly penalties and legal challenges.”
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Isaac Shloss, Chief Product Officer of Contact Center Compliance, added, “Our collaboration will provide businesses with a comprehensive solution that not only tracks communication performance but also ensures strict adherence to regulatory standards.”
CallTrackingMetrics is a global conversation analytics leader, one of the earliest call tracking providers, and remains owned by its husband and wife founders, Todd and Laure Fisher. Over 100,000 users from brands and agencies with proactive marketing & sales teams including Michelin, Terminix, and Verizon Connect rely on CTM’s data to generate great leads and automate pipeline engagement to close them faster.