CallRevu, a pioneer in automotive retail communication solutions, has formed a strategic integration partnership with Orbee Inc., a leader in automotive customer experience middleware. This collaboration signifies a groundbreaking advancement in intelligent communication, merging CallRevu’s extensive analytics and practical insights with the innovative middleware technology of Orbee.
CallRevu, a pioneer in innovative communication solutions tailored for the automotive retail industry, is thrilled to announce a strategic integration partnership with Orbee Inc., a leader in customer experience middleware for the automotive industry. This integration marks a new chapter in intelligent communication, combining CallRevu’s comprehensive analytics and actionable insights with Orbee’s cutting-edge middleware technology.
This integration is set to further redefine the customer interaction ecosystem in the automotive retail space. By utilizing the combined power of CallRevu’s interaction intelligence software and Orbee’s advanced marketing and analytics solution, clients will be able to experience an unprecedented level of value, enhancing customer engagement through seamless, insightful, and actionable communication strategies.
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Ben Chodor, CEO of CallRevu, sees this integration as a transformative milestone: “Integrating Orbee’s dynamic capabilities with our suite of services marks a significant leap forward in the communication tools available to automotive retailers. This is not just an integration; it’s a revolution in customer connection, ensuring that our clients are equipped with top-tier resources to foster meaningful, lasting relationships with their clientele.”
Orbee’s platform provides a scalable foundation for digital marketing communications that, when paired with CallRevu’s comprehensive insights, will empower clients to elevate their operational productivity and interaction efficacy. The integration is strategically crafted to offer a frictionless user experience, allowing dealerships to seamlessly adopt and leverage advanced communication technologies.
Immediate benefits anticipated for CallRevu’s clients from this integration include:
- A unified communications platform that integrates contact center functionality with marketing initiatives.
- Enhanced customer engagement through personalized, high-quality interactions.
- Simplified & streamlined communication processes – boosting operational efficiency within the automotive retail setting.
- An influx of actionable insights furnishing comprehensive analytics to bolster data-driven decision-making.
Marketing departments within dealerships are excited for more visibility and connectivity of the shopper journey data within their CDP. “The integration of Orbee and CallRevu is a game-changer for us,” states Kate Howell, Marketing Director of Mullinax Automotive. “Having access to such rich call data within our CDP opens up new avenues for understanding our customers’ needs and preferences. It’s not just about the volume of data, but the depth of insights we can now tap into, enabling us to craft more effective and targeted marketing strategies that resonate with our customers.”
CallRevu’s pledge to ongoing innovation and elevation of intelligent is underscored by this integration with Orbee. It is a clear reflection of the company’s dedication to not only fulfilling but surpassing the progressive demands of the automotive retail industry. The integration with Orbee is set to significantly influence how automotive retailers engage with their customers, driving the industry forward.
“With a strong focus on extracting sales and marketing performance information from call data, CallRevu contributes important insights to customer journey analytics,” states Atul Patel, Co-Founder and CEO of Orbee. “I’m excited about the innovation and collaboration between our teams to make customer profiles and timelines even more robust so that dealerships can achieve a new level of segmentation and activation.”