Accenture Expands its Salesforce Capabilities with Acquisition of Incapsulate

Accenture has acquired Incapsulate, a leading digital transformation consulting firm that specializes in Salesforce solutions. Financial terms of the transaction were not disclosed.

Founded in 2008, Incapsulate designs and implements Salesforce solutions for organizations in the public sector and financial services industries. As a Salesforce Platinum Consulting partner, Incapsulate fortifies Accenture’s Salesforce capabilities, which focus on helping clients use data and AI-driven insights to transform how they connect with customers and meet their ever-evolving needs.

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“Incapsulate’s Salesforce capabilities, industry acumen and client-centric approach make them an ideal fit to complement our existing capabilities”

Headquartered in Washington, D.C., Incapsulate also has offices in Boston and Toronto, as well as in Ahmedabad and Hyderabad, India.​ Its team of more than 275 Salesforce practitioners and software engineers, who hold over 1,100 certifications, are joining the Accenture Salesforce Business Group within Accenture Technology.

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“Incapsulate’s Salesforce capabilities, industry acumen and client-centric approach make them an ideal fit to complement our existing capabilities,” said Emma McGuigan, senior managing director and Enterprise & Industries Technology lead at Accenture. “With Incapsulate onboard, we have strengthened our Salesforce services, particularly in the insurance and public sector industries, enhancing our ability to accelerate digital transformation and unlock business value for our clients.”

“For 15 years, our clients have relied on us to deliver high-quality solutions that not only meet their technical requirements but, more importantly, their underlying business needs,” said Ajay Batish, CEO, Incapsulate. “By joining forces with Accenture, we can further scale ​both ​our ​industry and ​Salesforce expertise and experience to support an even broader spectrum of clients, while offering new growth opportunities for our people.​ We are excited for this launchpad for innovation, service enhancement and boundless opportunities, propelling both our clients and our exceptional staff into an exciting future.​”

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