TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more
LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center Read more
MetricStream Recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for IT Risk Management Tools Read more
Rocket.Chat Survey Reveals The Future of Workplace Communication is Evolving As Remote Workforces Grow Read more
IFS Field Service Management named a Leader in the 2021 Gartner® Magic Quadrant™ for sixth consecutive time Read more
Leaptree Announces Skills Integration Feature for Service Cloud Workforce Engagement on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Read more
Verint Workforce Engagement Solutions Recognized for Market Share Leadership Across Multiple Categories in New Contact Center Market Report Read more
How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence Read more