Podium Teams Up with Nationwide Marketing Group to Help More Independent Retailers Win at E-Commerce Read more
LivePerson Survey Suggests That Consumers Will Spend More Money if they can Message with Associates or Chatbots Read more
Numerator Retailer Resiliency Score Shows Walmart at Risk, Whole Foods and Trader Joe’s with Greatest Opportunity with Affluent, Health-Conscious Consumers Read more
In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times Read more
Startling New Ponemon Research Uncovers 74% of Consumers Say They Have Little Control Over the Personal Information Collected on Them Read more