Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents to Drive Operational Excellence in the Contact Center Read more
New Report From Baringa Finds a Surprising Driver of Consumer Purchase Decisions – Kindness Read more
Forrester’s Canada 2023 Customer Experience Index: Brands’ CX Quality Reaches Its Lowest Point Since 2016 Read more
Callroute Launches Microsoft Teams Auto Provisioning To Save Admins Time & Reduce Manual Errors Read more
Tecsys Positioned as a Challenger in 2023 Gartner Magic Quadrant for Warehouse Management Systems Read more
State of B2B Revenue Report: AI Shifts from Novelty to Necessity to Accelerate Revenue Growth with 123% Less Effort Read more
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions Read more
Noogata Launches Human-Like AI Growth Assistant to Help Brands Outperform in the Ultra-Competitive Amazon Marketplace Read more