AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences Read more
Orange Business Services Forms Global Strategic Collaboration Agreement with Amazon Web Services to Accelerate Customers’ Innovation in the Cloud Read more
Frost & Sullivan recognizes Amelia, an IPsoft Company, with the 2020 North American Customer Value Leadership Award for its conversational AI platform Read more