New Global Research: Customer Loyalty Drivers Shift As Consumers Trade Cost And Quality For Safety And Personalization Read more
Salesforce Introduces Einstein Automate: Increase the Speed of Work With End-to-End Intelligent Workflow Automation Read more
Gupshup Launches a New Messaging Channel, GIP, to Enhance Business Communications with Consumers Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
LivePerson’s 2020 Consumer Preferences for Conversational Commerce Report Reveals Skyrocketing Demand for Messaging and Conversational AI Read more
Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report Read more
Itaú Unibanco Selects AWS as Its Long-Term Strategic Cloud Provider to Accelerate Digital Transformation Read more
Dassault Systèmes Announces the Acquisition of NuoDB, a Cloud-Native Distributed SQL Database Leader Read more