Five9 Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award for Enabling Organizations to Optimize Their Workflow with AI-powered CX Solutions Read more
iQor and AmplifAI Join Forces to Revolutionize Call Center Performance With Interaction Analytics and AI Read more
Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients, and for Leadership Position Read more
Alaiko, Europe’s Fastest Growing Direct to Consumer Fulfilment Provider, Launches in the UK Read more
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service Read more