project44’s 2023 Peak Season Survey Reveals Consumers Plan to Spend More on Holiday Gifts Despite Inflation This Year Read more
UserTesting’s Global Survey Uncovers Consumer Willingness to Trade Privacy for Better Deals in AI-Driven Retail—What Retailers Need to Know Read more
Conduent CX Research Finds Strong CX Fundamentals Are Essential for Maximum Impact in the Retail/eCommerce Consumer Relationship Read more
Bidgely Named Leader in Customer Experience and Customer Engagement Analytics by Guidehouse Insights Read more
New Research Finds Majority of Consumers in the UK, Germany, and France Believe Economy Won’t Improve in 2023; Shoppers Reducing Spend in Half of Retail Categories Read more
Strong Consumer Loyalty and Economic Confidence Amidst Early Shopping Season: Optimove 2023 Holiday Survey Reveals Read more
Impel Expands Automotive Digital Engagement Platform with Chat AI – An Automated Conversational Agent Powered by Generative AI Read more
New Report From Baringa Finds a Surprising Driver of Consumer Purchase Decisions – Kindness Read more
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service Read more