Cloud-based Contact Center Infrastructure Market Report, 2019-2020 – Number of CBCCI Seats to Increase by 23% in 2019 & 2020, by 21% in 2021 & 2022, and by 20% in 2023 Read more
Voximplant Raises $10 Million to Fund Global Expansion for Its Cloud-Based Voice and Video Communications Platform That Services More Than 20,000 Companies Globally Read more
Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution Read more
80 Percent of Business Leaders Consider RPA Important in Improving Customer Service, Says Study Read more
Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centers Read more
Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Read more
NICE inContact CXone Delivers World’s Most Comprehensive Digital-First Omnichannel Offering in CCaaS Market Read more