Whistle Adds Artificial Intelligence and Workflow Automation to Guest Messaging Platform for Improved Hotel and Lodging Customer Service and Increased Operational Efficiency Read more
LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations Read more
UserTesting Study Reveals What 11 World-Class Companies Do to Be Customer Experience Leaders Read more
Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level Read more
Latest GoodFirms Research Spotlights That Around 59.05% of People Are Fine Shopping for Basic Products via Chatbots Read more
Dada-JD Daojia Strengthens Regional Retailers’ Omni-channel Strategy in Lower-tier Cities of China Read more