Introducing Viziv by Century, the Real-Time Global Supply Chain Optimization and Visibility Platform Designed to Unlock the True Potential of Its Customers’ Supply Chain Ecosystems Read more
SugarCRM Powers Sales Automation for Fern Energy, Supercharges Customer Experience for the Energy Sector Worldwide Read more
Outdoorsy Renews Commitment to Power its Growing Customer Service Operations with Flexible Cloud Solutions from UJET Read more
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
The Great Retail Race: New Research Reveals Expanding Disconnect Between Customer and Retailer Perceptions Read more
Collections Industry Sees Significant Split Between Large and Small Firms’ Investments in Customer Contact Channels Read more